1. Order Cancellation
Before Shipment: You may cancel your order anytime before it has been shipped. Please contact our customer service team as soon as possible through [sales@thooyadaily.com/+91-9943374466] to request the cancellation. Once canceled, you will receive a full refund to your original payment method.
After Shipment: Unfortunately, we are unable to cancel orders once they have been dispatched for delivery. If you wish to return the item after receiving it, please refer to our Return Policy.
2. Return Policy
Eligibility: To be eligible for a return, items must be in their original condition, unused, and in the same packaging as when received. Items such as clothing must have original tags attached, and electronics must be unused with all accessories included.
Timeframe: Returns must be made within [30 days] of receiving your order. Any requests made after this period will not be accepted.
Non-Returnable Items: Certain items are not eligible for return due to hygiene or safety reasons. These include:
Personal care products
Custom or personalized items
Gift cards
Downloadable software or digital products
3. How to Return Items
To initiate a return:
Contact our customer service team at [sales@thooyadaily.com/+91-9943374466] within the return window.
Provide your order number and the reason for the return.
Our team will guide you through the process and may provide you with a return label.
Carefully pack the item in its original packaging to ensure it is returned safely.
4. Refunds
Processing: Once your return is received and inspected, we will notify you via email about the approval or rejection of your refund.
Refund Method: If approved, the refund will be processed to your original payment method. Please note that it may take [5-7 business days] for the refund to appear in your account, depending on your payment provider.
5. Exchanges
We currently do not offer direct exchanges. If you wish to exchange an item, please return it and place a new order.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer service team immediately, ideally within [48 hours] of receiving your order. We will arrange for a replacement or a full refund, depending on the situation.
7. Shipping Costs
Return Shipping: Customers are responsible for return shipping costs, except in cases of defective or damaged items.
Original Shipping Fees: Original shipping fees are non-refundable, unless the item is defective or damaged.
8. Contact Us
If you have any questions or need assistance with a cancellation or return, please feel free to contact our customer service team at:
Email: sales@thooyadaily.com
Phone: +91 9943374466